Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

Who We Are

Versawear is a UK-based provider of workwear, casualwear, and custom apparel. For any questions regarding this privacy policy, you can contact us at:

Email: info@versawear.uk
Registered Address:  Dragon House, Bradford Street, Caerphilly, CF83 1GA

Data We Process

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data – includes first name, last name, title, date of birth.
  • Contact Data – includes billing address, delivery address, email address, phone numbers.
  • Technical Data – includes IP address, browser type, operating system, device type, etc.
  • Marketing Data – includes preferences for receiving marketing from us and your communication preferences.
  • We may also process aggregated data (e.g., for analytics), which is not considered personal information under the law.

How We Collect Your Data

We collect your data when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our newsletter
  • Contact us via forms or support
  • Use cookies while browsing our website

Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfil orders or manage your account.
  • Consent – where you’ve opted in to marketing.
  • Legal obligation – e.g., for tax or regulatory reasons.
  • Legitimate interest – for analytics, improving services, fraud prevention, etc.

How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Manage your customer account
  • Provide customer service
  • Send order updates and relevant communications
  • Send marketing materials (if you’ve opted in)
  • Analyse usage for website improvements

How We Store Your Data

Your data is stored on secure servers within the UK or EEA. We implement suitable security measures to prevent unauthorised access.

We retain your data only as long as necessary:

  • For order and delivery: up to 6 years (for legal reasons)
  • For marketing: until you withdraw consent

Marketing

We may send you marketing emails if you have opted in. You can opt out at any time via the unsubscribe link or by contacting us.

Sharing Your Data

We only share your personal data with trusted partners, such as:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery couriers
  • Email marketing platforms
  • Web hosting and analytics providers

Sharing Your Data

We only share your personal data with trusted partners, such as:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery couriers
  • Email marketing platforms
  • Web hosting and analytics providers
  • We do not sell your data.

Cookies & Analytics

We use cookies to:

  • Improve website functionality
  • Analyse site usage
  • Personalise your experience

By using our website, you consent to our use of cookies. You can manage cookies in your browser settings.

Your Data Protection Rights

Under the GDPR, you have rights including:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability

To exercise these rights, contact us at info@versawear.uk.

Third-Party Services

Some services (e.g. payment or hosting) may process your data outside the UK. We ensure they follow adequate data protection standards.

To exercise these rights, contact us at info@versawear.uk.

Third-Party Services

If you’re unhappy with how we handle your data, please contact us.

If unresolved, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last updated:  25 April 2025.